Refund policy

We want you to be happy with your VAULT CARRY purchase.

If your item arrives damaged, faulty, or is not as described, please contact us as soon as possible with your order details and photos of the issue.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where applicable, you may be entitled to a repair, replacement or refund.

For change-of-mind returns, items must be unused, in their original condition and packaging. Please contact us within 14 days of receiving your order to request a return. Return shipping costs for change-of-mind returns are the customer’s responsibility.

Please contact us before returning any item so we can provide return instructions.